Terms of service

Welcome to Unhinged Pet! The terms “we,” “us,” and “our” refer to Unhinged Pet. Unhinged Pet operates the store and website, including all relevant information, content, features, tools, products, and services within orders, to provide you (the customer) with a curated shopping experience (the “Service”). Unhinged Pet is powered by Shopify, which enables us to provide the Service to you.

These Terms of Service, together with any policies referenced herein (the “Terms” or “Terms of Service”), set forth your rights and responsibilities when using the Service.

Please read these Terms carefully. They contain important information regarding your legal rights, including disclaimers and limitations of liability.

By accessing, using, or interacting with our Service, you agree to be bound by these Terms and our Privacy Policy [link]. If you do not agree to these Terms or the Privacy Policy, you may not use or access our Service.

By agreeing to these Terms, you represent that you have reached the legal age of majority in your state or province, and that you have permitted any minor dependents to use the Service on devices owned, purchased, or managed by you.

To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or authorize your account to any other person or entity.

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearances may appear differently on your screen due to variations in the type of device you use to access the store, as well as device settings and configurations.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how they are displayed or represented in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue offering any product at any time, and may limit the quantity of any product available to any person, geographic region, or jurisdiction, in our sole discretion.

When you place an order, you make an offer to purchase. Unhinged Pet reserves the right to accept or reject your order for any reason, at our sole discretion. Your order is not binding until confirmed and accepted by Unhinged Pet. Your order will not be accepted until we receive and process your payment. Please review your order carefully before submission. Once accepted, Unhinged Pet may not be able to accommodate cancellation requests. If we decline, modify, or cancel your order, we will attempt to contact you using the email, billing address, and/or phone number provided at checkout.

Your purchase is subject to return or exchange only in accordance with our Refund Policy [link].

You represent and warrant that your purchase is for your personal or household use only, and not for commercial resale or export.

Prices, discounts, and promotions are subject to change without notice. The price of a product or service is the price in effect at the time of ordering and will be listed in your order confirmation email. Unless explicitly stated otherwise, listed prices exclude taxes, shipping fees, handling fees, duties, or import charges.

Prices posted in our online store may differ from those in physical stores, online stores operated by third parties, or other retail channels. We may offer service promotions from time to time that may affect pricing, subject to separate promotional terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information when buying from our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (1) the credit card information you provide is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) your credit card company will honor the charges incurred by you; and (4) you will pay for all charges incurred at the posted prices, including shipping, handling, and all applicable taxes, if any.

We shall not be liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Title and risk of loss pass to you upon our delivery of the products to the carrier.

The Service, including without limitation all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are the property of Unhinged Pet, its affiliates, or licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without our prior written consent. Except as expressly stated, nothing in these Terms shall be construed as granting you any license or other rights to any patents, trademarks, copyrights, or other intellectual property of Unhinged Pet, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. Unhinged Pet reserves all rights not expressly granted in this Agreement.

The name, logo, product and service names, designs, and slogans of Unhinged Pet are trademarks of Unhinged Pet or its affiliates or licensors. You may not use such trademarks without Unhinged Pet’s prior written permission. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Service are the trademarks of their respective owners.

You may be given access to third-party customer tools as part of the Service. We do not monitor or control these tools and have no ability to intervene in them.

You acknowledge and agree that we provide access to such tools on an “as-is” and “as-available” basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also offer new features through the Service (including the release of new tools and resources). Such new features shall also be deemed part of the Service and subject to these Terms.

The Service may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service and access these materials or third-party websites, you do so at your own risk.

We shall not be liable for any harm or loss related to your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully read and understand the policies and terms of third parties before conducting any transactions. If you have complaints, claims, concerns, or questions regarding third-party products and services, please contact the third party directly.

[Merchant Note: This section accurately describes the relationship between Shopify and your store. Do not remove or modify it.]

Unhinged Pet is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases you make in our store are directly with Unhinged Pet. By using the Service, you acknowledge and agree that Shopify shall not be liable for any aspect of any sales conducted between you and Unhinged Pet, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to your purchases or transactions with Unhinged Pet.

All personal information we collect through the Service is subject to our Privacy Policy, available here [link]. Certain personal information may be subject to the Shopify Privacy Policy, available here. By using the Service, you have read and understood this Privacy Policy.

As the Service is hosted by Shopify, Shopify processes personal information regarding your access to and use of the Service in order to provide and improve the Service to you. Information you submit to the Service may be transferred to Shopify and third parties located in countries other than your residence in order to deliver the Service to you. Please review our Privacy Policy [link] for details on how we, Shopify, and our partners use your personal information.

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicenseable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Service, while fulfilling our obligations and exercising our rights under these Terms.

You also represent and warrant that: (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives in connection with the submission of Feedback; and (3) your Feedback complies with these Terms. We are not obligated to: (1) keep your Feedback confidential; (2) compensate you for your Feedback; or (3) respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove any content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, pornographic, or otherwise objectionable, or to violate any party’s intellectual property or these Terms.

You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer viruses or other malware that may in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We undertake no liability and shall have no legal responsibility for any Feedback posted by you or any third party.

Information in the Service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).

You may access and use the Service for lawful purposes only. You may not access or use the Service, directly or indirectly, for: (1) any illegal or malicious purpose; (2) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (3) infringing or violating our intellectual property or the intellectual property of others; (4) harassing, abusing, insulting, harming, defaming, disparaging, intimidating, or injuring any of our employees or any other person; (5) transmitting false or misleading information; (6) sending, knowingly receiving, uploading, downloading, using, or reusing any materials inconsistent with these Terms; (7) sending or causing to be sent any advertising or promotional materials, including any “spam,” “chain letter,” “junk mail,” or any other similar solicitation; (8) impersonating or attempting to impersonate any other person or entity; or (9) engaging in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, in our judgment, may harm Unhinged Pet, Shopify, or users of the Service, or expose them to liability.

Additionally, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may in any way affect the functionality or operation of the Service; (2) reproduce, copy, scrape, sell, resell, or exploit any portion of the Service; (3) collect or track the personal information of others; (4) spam, phish, spoof, or otherwise abuse the Service under false pretenses; (5) use any robot, spider, scraper, data collection and extraction tool, automated device or process, AI tool (e.g., agent-based AI), or manual or automated means to access the Service; or (6) interfere with, bypass, or circumvent the security, authorization features, robot exclusion headers, or other measures we employ to restrict access to the Service. If we believe you have violated any part of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without prior notice.

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause the deployment of an agent to access, use, or interact with any Service. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of any person or entity, and may execute or use a person’s device on behalf of such person or entity without direct supervision.

14.2 No Agent may access, use, or interact with the Service unless it always identifies itself and operates strictly in accordance with Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Service if we request that it not do so.

14.3 We may restrict any Agent from accessing, using, or interacting with the Service, including through technical measures.

14.4 Any Agent must: (1) in all HTTP/HTTPS requests, identify that the request comes from an Agent and disclose the Agent’s name in the request’s user-agent string as follows: “Agent/[Agent Name]”; (2) not conceal or obscure the fact that any access, use, or interaction originates from an Agent, including by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHA or other measures designed to distinguish computers from humans; (3) answer truthfully any questions or prompts designed to determine whether interaction is from a human or a computer; (4) not circumvent or otherwise evade any measures designed to prevent, restrict, modify, or control how an Agent accesses, uses, or interacts with the Service.

We may, in our sole discretion, terminate this Agreement or your access to the Service (or any part thereof) at any time without notice, but you shall remain liable for all amounts due up to and including the date of termination.

The following sections shall survive the termination of these Terms: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

Information provided through the Service is for general reference only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility for any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Unless expressly stated otherwise by Unhinged Pet, the Service and all products delivered through the Service are provided to you on an “as-is” and “as-available” basis, without any representations, warranties, or conditions of any kind, express or implied, including the implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, promise, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Certain jurisdictions limit or do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimer may not apply to you.

To the fullest extent permitted by law, Unhinged Pet, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any form of direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any Service or any product obtained through the Service, or from any other claim related to your use of the Service or any product, including without limitation any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Unhinged Pet, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any and all losses, damages, liabilities, claims, or demands (including reasonable attorneys’ fees) arising from: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Service.

We will notify you of any indemnifiable claim, but your failure to receive timely notice shall not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We may control the defense and settlement of such claims at your cost, including the selection of legal counsel, provided that we will not settle any claim that imposes a non-monetary obligation on you without your consent, which shall not be unreasonably withheld. You shall cooperate in the defense of any indemnifiable claim, including the provision of relevant documentation.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us, govern your use of the Service, and supersede any prior or contemporaneous oral or written agreements, communications, and proposals between you and us (including but not limited to any prior version of the Terms).

No ambiguous interpretation of these Terms shall be construed against the drafting party.

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

These Terms and any separate agreements whereby we provide the Service to you shall be governed by and construed in accordance with the laws of the federal and state or provincial courts of the jurisdiction where Unhinged Pet is headquartered. You and Unhinged Pet agree to submit to the jurisdiction of such courts and to personal jurisdiction therein.

Headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.

You may review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and revisions on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes shall take effect on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

If you have any questions about the Terms of Service, please send your inquiries to us at 13621648757@163.com.

Our contact information is as follows: 13621648757@163.com