Shipping policy
Processing Time All orders are processed within 3-5 business days after payment confirmation. Orders are not processed on weekends or public holidays. You will receive a notification email once your order has shipped.
Shipping Destinations We ship worldwide, including the United States, Australia, United Kingdom, Canada, Japan, Germany, France, and many more countries.
Shipping Rates & Estimated Delivery
- United States: Standard Shipping (7-14 business days) / Express Shipping (3-7 business days)
- International: Standard International Shipping (10-20 business days)
Delivery times are estimates and may vary due to carrier delays or customs processing.
Customs & Import Duties International orders may be subject to customs fees, import duties, and taxes upon arrival. These charges are determined by your local customs authority and are the sole responsibility of the buyer. Unhinged Pet is not responsible for any customs delays or additional charges.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3-5 business days for tracking information to update.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at 13621648757@163.com within 30 days of the estimated delivery date. We will do our best to resolve the issue promptly.
Contact Us For any shipping-related questions, please reach out to us at 13621648757@163.com.